Delivery
I am only accepting UK orders on this site currently. Please visit our Etsy store for current International services.
Please allow a minimum 8 weeks for despatch on all Classic Collection custom made clothing items.
Ready-made items will be shipped once full payment has cleared within a couple of days.
UK orders will be sent via Royal Mail Tracked 48 or Special Delivery dependent on value and weight. International orders via Royal Mail's 'International Tracked'. You will be required to sign for your package. This gives us both peace of mind that your order is on its way and is delivered safely.
International delivery may be a minimum of an additional ten days.
Your item may get delayed in customs. We take no responsibility for this or any charges incurred.
Some accessory items, such as parasols, are sent Royal Mail second class to keep costs down. Although you won't need to sign, I do obtain proof of posting.
Blue Lady Couture takes no responsibility if your order does not arrive in time for your special event. My schedule books out 8 weeks ahead throughout the year. We have no control over the delivery time once it has left the studio and only offer it as a guide on the order confirmation based on Royal Mail services. We always recommend you order well in advance and contact us if you are on a tight deadline to ensure there is space in our schedule since certain times of the year can be very busy.
If your custom made Classic Collection item is FAULTY/ DAMAGED on arrival, please contact us within 14 days of receipt and we will assist you to the best of our ability. We want you to be happy with your purchase, but please bare in mind 'faulty' does not mean fitting issues, but damaged. Please ensure damaged packaging is noted on receipt, photographed and kept so we can make a claim with the postal service.
For READY MADE accessories and garments: We will accept returns if you change your mind, however, please contact us within 14 days of receipt to inform us of your intentions and return within 30 days. We do not refund shipment costs and the refund will be processed once we receive the item back in pristine condition. You are responsible for covering appropriate return postage.
Take care when opening your package. We do not recommend using knives or scissors.
Important further information on our terms and conditions can be found here:
- Classic Collection