Blue Lady Couture is part of Joanna Read T/As Joanna's Bridal. I specialise in creating custom bridal, fantasy and historically inspired clothing and accessories. Everything is carefully handmade to the highest standards by me at my home studio near Lincoln, UK. I particularly like to specialise in historically inspired and fantasy styles.
We very much hope your item will be perfect for you, but sometimes problems do arise and we make every effort to resolve them as quickly and efficiently as possible.
Blue Lady Couture takes no responsibility if the colours you have ordered vary from those shown on the screen as it is impossible for us to accurately portray these due to photographic quality and differences in monitor settings. Please do not order if you are unsure or reach out for advice.
We take no responsibility if your order does not arrive in time for your special event, providing it was despatched within the time frame explained below. We have no control over the delivery time and only offer it as a guide in the order confirmation email based on Royal Mail services.
Please see our delivery policy for more details.
Terms and conditions - General
Classic Collection items are MADE TO MEASUREMENTS, therefore we cannot accept returns that are the wrong size or if you change your mind. The items will be made to the measurements and specifications supplied by you and it is unlikely we would be able to resell the item. Please double check your measurements and ask us if you are unsure about anything. Once your order is placed we will assist you as best we can to take correct measurements using our instructions or recommend you ask a local seamstress to do them for you.
Do be prepared to have some alterations done locally. Most customers are happy with the fit of their garments as reviews highlight, but dress making is a fine art and a perfect fit cannot always be guaranteed due to all body shapes being unique. We do not cover the costs of any alteration work.
Please note that for each item which is made to order, work on your order will not commence until payment has cleared and measurements received. Blue Lady Couture will make every effort to complete your order within the appropriate timescale and will inform you if we feel we may not be able to do this (for example if a supplier is out of stock of fabric). Delays in making payment or sending measurements will result in you losing your place in my schedule.
My schedule generally books 8 weeks ahead. Please allow for this ahead of events.
You may cancel your order for a full refund up to 14 days after date of ordering.
We recommend that you do not place an order less than 12 weeks before an event and suggest you allow as long as possible in case any unforeseen problems arise. Please let us know if you have a short deadline as we can sometimes get very busy and may not be able to accommodate your request. We do not accept responsibility if your order does not arrive in time for an event.
If you have any questions, please contact us and we will make every effort to assist and answer them to your satisfaction.
Terms and conditions - Classic Collection Clothing
I am only accepting UK orders on this site currently. Please visit our Etsy store for current International services.
Please allow a minimum 8 weeks for despatch on all Classic Collection custom made clothing items.
Ready-made items will be shipped once full payment has cleared within a couple of days.
UK orders will be sent via Royal Mail Tracked 48 or Special Delivery dependent on value and weight. International orders via Royal Mail's 'International Tracked'. You will be required to sign for your package. This gives us both peace of mind that your order is on its way and is delivered safely.
International delivery may be a minimum of an additional ten days.
Your item may get delayed in customs. We take no responsibility for this or any charges incurred.
Some accessory items, such as parasols, are sent Royal Mail second class to keep costs down. Although you won't need to sign, I do obtain proof of posting.
Blue Lady Couture takes no responsibility if your order does not arrive in time for your special event. My schedule books out 8 weeks ahead throughout the year. We have no control over the delivery time once it has left the studio and only offer it as a guide on the order confirmation based on Royal Mail services. We always recommend you order well in advance and contact us if you are on a tight deadline to ensure there is space in our schedule since certain times of the year can be very busy.
If your custom made Classic Collection item is FAULTY/ DAMAGED on arrival, please contact us within 14 days of receipt and we will assist you to the best of our ability. We want you to be happy with your purchase, but please bare in mind 'faulty' does not mean fitting issues, but damaged. Please ensure damaged packaging is noted on receipt, photographed and kept so we can make a claim with the postal service.
For READY MADE accessories and garments: We will accept returns if you change your mind, however, please contact us within 14 days of receipt to inform us of your intentions and return within 30 days. We do not refund shipment costs and the refund will be processed once we receive the item back in pristine condition. You are responsible for covering appropriate return postage.
Take care when opening your package. We do not recommend using knives or scissors.
Important further information on our terms and conditions can be found here:
- Classic Collection